Privacy & Policy
1. Information You Provide to Us Directly
tutorlive may collect different information from or about You depending on the manner in which You use the Services. The following examples are provided to help You better understand the information We may collect through Your use of the Services.
Please note, tutorlive’s is not responsible for how others use information that is publicly available or otherwise accessible to others who have access to the Services.
When You sign up for and use the Services (including through a Third Party Platform) We will collect any information You provide to Us directly such as the following:
Information such as your e-mail address, password, Your date of birth, and age, and we will assign You a unique identifying number (“Registration Information”).
Public Posting / Shared Content:
Some of the Services may allow You to interact with other Users and/or post, share, communicate or otherwise transmit content publicly, such as by posting comments in the Q&A/ Discussion Forum, sending messages to others, or posting photos (collectively “Shared Content” or “Public Posting”). We may collect and store Public Postings and Shared Content. Shared Content or Public Postings may be publicly available or viewable by others depending on where such content is posted.
You hereby grant tutorlives a non-exclusive right and license to reproduce, distribute, publicly perform, offer, market and otherwise use and exploit the Public Postings and Shared Content.
We collect information relating to taking Courses, including, interchanges with the Professor, teaching assistants and other Students, answers to questions and other items submitted to satisfy the Course requirements, (“Course Information”). You hereby consent to Our sharing of Registration Information and Course Information to Professors and teaching assistants. tutorlive does not control how Professors or teaching assistants treat Registration Information or Course Information and is not liable for Professors’ or teaching assistants’ use of such information.
We may collect certain information regarding Your purchase (such as Your name and zip code) as necessary to process Your order. You will be required to provide certain payment and billing information directly to our payment processing partners, including but not limited to Your name, credit card information, billing address and zip code. We do not access, store or collect Your credit card information.
Information Received Through Your Third Party Platform:
The Services may contain third party links or allow You to access the Services through Third Party Platforms, such as Facebook. If You use Our Services on or through a Third Party Platform, including via any mobile and/or other Internet connected devices (“Wireless Devices”), or click on third party links, the collection, use, and disclosure of Your information and Your use of the Services will also be subject to the privacy policies and other terms of such third parties or Third Party Platforms. You should review such privacy policies, terms, and other agreements.
By way of example only, We may collect some or all of the following information from Your Third Party Platform account when You
register or use the Services on or through a Third Party Platform:
- Your full name
- Your profile picture or its URL
- Your ID Number, which is linked to publicly available information such as Your name and profile photo
- The login e-mail address
- Your physical location and that of Your access devices, including any Wireless Device
- Your gender
- Your birthday
- List of friends or contacts
You may choose not to allow the Third Party Platform to provide Us with certain information about You, but You might not be able to use certain features of Our Services if You enable such restrictions.
Communications, Support Requests, Potential Abuse:
2. Information We Collect Through Automated Means
Technical and Usage Data
When You access the Services, including browsing Our Courses, We may collect certain information by automated means. This information may include without limitation: (a) technical information about Your computer or Wireless Device, such as Your IP address, device type, operating system type and version, unique device ID, browser, browser language, domain and other systems information, platform types (collectively, “Technical Information”); and (b) usage statistics about Your interaction with the Services, including Courses accessed, time spent on pages or the Services, pages visited, search queries, click data, portions of the Services used, date and time, and other information regarding Your use of the Services (collectively, “Usage Data”).
3. Cookies and Data Collection Tools
We may also employ web beacons or other technology for a variety of reasons such as: (i) allowing Us to know if a certain page was visited or whether an e-mail was opened; (ii) allowing Us to advertise more efficiently by excluding our current Users from certain promotional messages or identifying the source of a new installation.
4. Online Advertising
We may use third-party advertising technologies that allow for the delivery of advertising about our Services on other websites You visit and other applications You use. The ads may be based on various factors such as the content of the page You are visiting, information You enter such as Your age and gender, Your searches, demographic data, user-generated content, and other information we collect from You. These ads may be based on Your current activity or Your activity over time and across other websites and online services and may be tailored to Your interests.
We use third parties to help deliver these tailored advertising on other websites and in mobile applications. These third parties may place cookies or other tracking technologies on Your computer, mobile phone, or other device to collect information about Your use of the Services as discussed above and may access these cookies or other tracking technologies on Your computer, mobile phone, or other device You use to access the Services in order to serve these tailored advertisement. We also may share with third-party advertisers a hashed version of Your email address that is anonymized and cannot be used to identify you, solely in non-human readable form and content that You share publicly when using the services (e.g, user-generated content) for purposes of delivering tailored advertising.
When using a mobile application you may also receive tailored in-application advertisements. Each operating system, iOS for Apple phones, Android for Android devices and Windows for Microsoft devices provides its own instructions on how to prevent the delivery of tailored in-application advertisements. You may review the support materials and/or the privacy settings for the respective operating systems in order to opt-out of tailored in application advertisements. For any other devices and/or operating systems, please visit the privacy settings for the applicable device or contact the applicable platform operator.
Please note that to the extent advertising technology is integrated into the Services, You may still receive advertisements on other websites and mobile applications even if You opt-out. In that case, the advertising will not be tailored to Your interests. Also, we do not control any of the above opt-out links or whether any particular company chooses to participate in these opt-out programs. We are not responsible for any choices You make using these mechanisms or the continued availability or accuracy of these mechanisms.
5. Our Policy Concerning Children
We recognize the privacy interests of children and We encourage parents and guardians to take an active role in their children’s online activities and interests. Children under the age of 13 should not use or attempt to use Our Services. If We learn that We have collected personal information (as defined by applicable law) from a child under 13, We will take reasonable steps to delete such information. Parents who believe that SuperProfs might have collected personal information from a child under the age of 13 may submit a request to email@example.com and request that the information be removed.
6. How We Use the Information We Collect
tutorlive may use the information We collect through Your use of the Services to:
- Provide, administer, and facilitate Your use of the Services, including to display customized content;
- Process or fulfill Your request(s) and/or order(s) for Courses, products, services, information or features;
- Communicate with You concerning Your Account by:
- Responding to Your questions or concerns;
- Emailing You information or providing in app messages about Your progress in Courses, new services, new features, promotions, newsletters, and other available Courses, which You can opt out of at any time;
- Sending push notifications to Your Wireless device to provide updates and other relevant messages.
- Understand and improve the Services and develop new products, services or features;
- Enable User-to- User communication and interaction;
- Manage Your Account preferences, establish Your Profile and Registration Information;
- Facilitate the technical functioning of the Services, including without limitation to troubleshoot and resolve issues, secure the Services; and prevent fraud and abuse
- Respond to customer support questions and issues and resolve disputes;
- Create, review, analyze and share Technical Information;
- Analyze trends and User traffic, track purchases and usage information;
- Advertise our Services on third party websites or mobile applications
- Market, process or fulfill Promotions administered or sponsored by SuperProfs;
- Solicit feedback from Users;
- As required or permitted by law;
- As We, in Our sole discretion, otherwise determine to be necessary or required to ensure the safety and/or integrity of Our Users, employees, third parties, members of the public, and/or our Services;
- Identify unique users across devices; or
- Tailor advertisements across devices.
7. When and How We May Share/Disclose Your Information with Third Parties
About You with the Professor:
We may share Course Information, course, assignment, and quiz completion activity, and certain Registration Information and Profile Information with Professors or teaching assistants of the Courses in which You enroll or for which You request information.
Third Party Business Partners, Service Providers, Contractors or Agents
We may share Your information with third party companies that perform services on Our behalf, including for payment processing, order fulfillment, data analysis, marketing services, advertising services (including but not limited to retargeted advertising), e-mail and hosting services, and customer services and support. These third party service providers may access Your personal information, and are required to use it solely as directed by Us for the purpose of Our requested service.
We may also share Your information with third party companies that we partner with to provide certain services to You in connection with the Services. Those partners’ collection and use of information is subject to their privacy policies and other terms. You should review such privacy policies, terms, and other agreements.
About You with other Users
As mentioned above some of your Registration Information (for. Eg. Your name) may be publicly viewable, including to other Users. In addition, if you ask a question to a Professor or Teaching Assistant, information about you, such as your name, may be publicly viewable by other Users.
Business Transfers, Sales, Mergers, or Divestitures
In the event that tutorlive’s undergoes a business transition, such as a merger, acquisition, corporate divestiture or dissolution, or a sale of all or a portion of its assets, We may share, disclose or transfer all of Your information to the successor organization in such transition or during steps in contemplation of such activities (e.g., due diligence).
With Your Permission
Aggregate or De-identified Information
We may disclose or use aggregate or de-identified information for any purpose.
We may share Your information in connection with any Promotion You enter on or through the Services, as necessary to administer, market, sponsor, or fulfill the Promotion or as required by applicable laws, rules or regulations (for example, to provide winners’ lists or make required filings as appropriate) or in accordance with the applicable rules of the Promotion. We may share Your information with a third party assisting us in administering the Promotion.
Social Media Features
Safety, Security, Cooperation with Law Enforcement, & Compliance with Legal Obligations
8. How Do We Keep Your Information Secure?
tutorlive takes appropriate security measures to protect against unauthorized access to, or unauthorized alteration, disclosure or destruction of, data that You share and We collect and store. These measures vary based on the sensitivity of the data we collect and store. Unfortunately, however, no system can be 100% secured, and We cannot guarantee that communications between You and tutorlive, the Services, or any information provided to Us in connection with the information We collect through the Services will be free from unauthorized access by third parties. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of User information at any time. Your password is an important component of Our security system. As such, it is Your responsibility to protect it. Do not share Your password with any third parties. If Your password has been compromised for any reason, You should change it immediately and contact firstname.lastname@example.org with any concerns.
9. Your Choices Regarding the Use of Your Information
You can always choose not to provide certain information to Us but You may not be able to use certain features of the Services. If You do not wish to receive promotional communications from Us, You can opt-out by: (i) following the unsubscribe instructions provided in the promotional communication You receive; or (ii) managing Your e-mail preferences by signing into Your Account, clicking on the Account Settings link under the Your Profile button in the site header, and navigating to the Notifications tab.
Please note that despite Your opt-out choice or indicated email preferences, We will still send You transactional and/or relationship messages regarding the Services, including, for example order confirmation, important updates regarding the Services, and notices regarding our policies.
The browser You use may provide You with the ability to control cookies or other types of local data storage. Your Wireless Device may provide You with choices around how and whether location or other data is collected and shared. tutorlives does not control these choices, or default settings, which are offered by makers of Your browser or mobile device operating system. You may also have other choices as described in the Advertising of Third Party Products/Services section. If You have any questions about Your information, our use of this information, or Your rights when it comes to any of the foregoing, contact us at email@example.com
10. How to Access & Update Your Information and How to Delete Your Account and what Happens when Your Account is Terminated or
Should You require any assistance on the above, You may also contact Us via email at firstname.lastname@example.org
Account Terminated or Deleted
Please be aware that even after Your Account is terminated or deleted some or all of Your information may still remain visible to others, including but not limited to any information that has been: (a) incorporated into others User’s content, comments, postings, submissions, including but not limited to Course comments ; (b) copied, stored or disseminated by other Users; (c) shared or disseminated by You or others such as in a Public Posting; or (4) posted on a Third Party Platform. Termination of Your Account will not result in the removal of information collected and already put in aggregate form or information that cannot, in Our sole discretion, be removed without undue
burden to tutorlives. tutorlives is not able and/or obligated to remove any of Your information from a Third Party Platform. Even after You delete Your Account or Your Account is terminated, we may retain Your information as long as we have a legitimate purpose to do so and in accordance with applicable law. In addition, Your information may not be deleted from servers of the Third Party Platform You use to access Our Services. We may retain backup copies of Your information on Our servers or databases (and/or any authorized third party servers or databases We use) for legitimate purposes such as assist with any legal obligations, resolve disputes, and
12. Grievance officer
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
tutorlive Business Centres, 158 , Beta , Greater Noida-201308, UP, India.
Time: Mon – Fri (11:00 – 17:00)